Last Updated: 20 September 2026

Who We Are

Break City Entertainment — United Kingdom

Overview

This policy covers physical merchandise (Printful) and digital games/downloads sold on this website.

PHYSICAL MERCHANDISE (Printful — T-shirts, Hoodies, etc.)

All items are custom-made-to-order — printed specifically for each customer. Under UK law, custom-made goods are exempt from standard change-of-mind returns.

✅ YOU CAN RETURN / EXCHANGE ONLY IF:

– Item arrives damaged, faulty, misprinted, or completely wrong

– You contact us within 14 days of delivery

– You provide clear photos of the item and packaging

– We will arrange a free replacement OR full refund — your choice

– Return shipping is fully covered by us

❌ NO RETURNS / REFUNDS FOR:

– Change of mind — you ordered it but don’t like it

– Wrong size — please check sizing charts before ordering

– Ordered in error — double-check your order before paying

– You changed your mind after ordering — production starts immediately

– Any reason other than damage, fault, or our printing error

For all merchandise issues, contact us directly. We then work with Printful to resolve it — refunds are processed through us, not Printful directly.

DIGITAL GAMES & DOWNLOADS

Once downloaded — NO REFUNDS for “not liking it”, “it wasn’t what I expected”, or “it didn’t run on my system” — unless the file is broken, corrupted, or fundamentally unplayable through no fault of your own.

✅ REFUNDS FOR DIGITAL — ONLY IF:

– The file will not download / is broken / won’t open — and we can’t fix it for you

– Payment was charged in error / duplicated / unauthorized

– A serious technical issue that makes the game unplayable — and we can’t resolve it

❌ NO REFUNDS FOR:

– “I didn’t like the game”

– “It wasn’t what I expected”

– “My PC/console can’t run it” — check system requirements before buying

– “I changed my mind” after downloading

– You’ve already played it for any length of time

By purchasing a digital game, you agree that you waive the 14-day cooling-off right once the download link has been sent — this is legally permitted under UK law when you’ve given consent for immediate digital delivery.

HOW TO REQUEST A REFUND

Email: contact@breakcityentertainment.co.uk

– Subject: Refund Request — [Your Order Number]

– Include: Name, order number, photos (for physical items), and clear explanation

– We will respond within 48 hours

– Approved refunds are returned to your original payment method within 5–10 working days

UPDATES

We may update this policy — changes posted here with updated date.